ORDERS & DELIVERY
How quickly will my order arrive?
Once your order ships, you’ll receive an email with tracking details so you can follow its progress. Standard shipping typically takes up to 24H for processing and an additional 3–7 business days for delivery, depending on your location and carrier.
From where will my order be shipped?
Orders within the United States are fulfilled from our domestic fulfillment centers. European orders ship from our facility in Portugal, and UK orders are dispatched from our dedicated UK center. This setup helps ensure faster delivery times and smoo
What should I do if I've placed an order incorrectly?
If you’ve made a mistake with your order, contact our customer support team right away at [email protected] with your order details. We’ll do our best to correct it before your order ships. Once an order has been processed or dispatched, changes m
What if I haven’t received my order?
If your order hasn’t arrived by the expected delivery date, start by checking your tracking link for any updates, delays, or delivery exceptions. Shipping carriers sometimes experience unexpected hold-ups that can add a day or two. If you still haven
What if my shipping indicates 'delivered,' but I haven't received it?
If your tracking shows “delivered” but you haven’t received your order, don’t worry, it happens occasionally. Start by checking around your delivery area, such as your porch, mailbox, or side entrance. Sometimes carriers leave packages in a secure or
What if my shipment is lost in transit?
If your order hasn’t arrived and appears lost, don’t worry! we’ll help you sort it out.Start by checking your tracking link for any updates, delays, or delivery exceptions. If tracking shows your package as delivered but you haven’t received it, chec
How are duties and taxes handled?
Duties and taxes are calculated at checkout and may vary for international orders.
Can I change the order date of my shipment after my initial order?
Yes! You’re in full control. You can adjust your next delivery date through your account portal. Just make sure to make any changes at least 3 days before your next billing date so they apply to your upcoming shipment.