Biocol Labs Support

<p><style type="text/css" id="isPasted"></style><span data-sheets-root="1">If your tracking shows &#x201C;delivered&#x201D; but you haven&#x2019;t received your order, don&#x2019;t worry, it happens occasionally. Start by checking around your delivery area, such as your porch, mailbox, or side entrance. Sometimes carriers leave packages in a secure or hidden spot. Also check with neighbors, as packages are sometimes dropped off nearby by mistake&#xA0;</span>or when you weren&#x2019;t home.</p><p><span data-sheets-root="1"><br>If it still hasn&#x2019;t shown up after 24 hours, contact us at hello@biocollabs.com with your order number and tracking details. We&#x2019;ll investigate the issue with the carrier and, if needed, we&#x2019;ll send a replacement right away.</span></p>

Verify with neighbors and around your property; if still missing, please get in touch with us.

What if my shipping indicates 'delivered,' but I haven't received it?

ORDERS & DELIVERY

Subscription terms

Do you offer a money-back guarantee?

How do I get in touch with Customer Support?

Who can I contact for Wholesale or PR information?

FREQUENTLY ASKED QUESTIONS

How quickly will my order arrive?

From where will my order be shipped?

What should I do if I've placed an order incorrectly?

What if I haven’t received my order?

What if my shipment is lost in transit?

How are duties and taxes handled?

Can I change the order date of my shipment after my initial order?

What is your return policy?

Can I cancel my order after it has been placed?

What should I do if I receive a damaged item?

RETURNS & CANCELLATIONS

Are your remedies all natural?

What are the detox ingredients?

How do I take detox?

Who should use detox?

How does it work?

What is detox?

Are your products FDA approved?

Who regulates your products?

Are your products regulated?

Where do you source and manufacture your products?

Who should take Something® for Liver Health?

Who should take Something® for a Liver Reset?

When will I start feeling effects with Something for a Liver Reset?

When will I start feeling effects with Something for Liver Health?

When will I start feeling effects with Something for a Detox Week?

PRODUCTS & INGREDIENTS

How do I log in and manage my subscription?

Can I swap the products within my subscription?

Can I change the frequency of my shipments after my initial order?

How do I become a subscriber?

How do I cancel my subscription?

Can I use additional discounts on my subscription orders?

What if I need to take a break?

What happens if my payment fails?

SUBSCRIPTION MANAGEMENT

Can I combine different products?

Can I take your products while I am pregnant or breastfeeding?

Can I use your remedies if I’m on other medications?

Why do you use glass ampoules?

How do you open the ampoule?

Can i have an occasional drink during the detox?

HEALTH & SAFETY

Get in touch!

Collaboration enquiry

When will you respond to my enquiry?

CONTACT & PARTNERSHIP

What if my shipping indicates 'delivered,' but I haven't received it?Updated a month ago