Biocol Labs Support

Duties and taxes are calculated at checkout and may vary for international orders.For customers in Canada, your order will be shipped from our fulfillment center in the US. please note that upon arrival, your package will be assessed by customs . Any applicable duties and taxes must be paid before your shipment is released for delivery &#x2014; these charges are the responsibility of the buyer. Your shipping carrier will typically notify you of any fees due.To estimate potential costs in advance, we recommend checking the <a href="https://www.cbsa-asfc.gc.ca">Canada Border Services Agency (CBSA) website</a>, which offers resources for calculating applicable duties and taxes.If you encounter any issues related to customs, don&apos;t hesitate to reach out to us &#x2014; we&apos;re happy to help.

Duties and taxes are calculated at checkout and may vary for international orders.

How are duties and taxes handled?

ORDERS & DELIVERY

Subscription terms

Do you offer a money-back guarantee?

How do I get in touch with Customer Support?

Who can I contact for Wholesale or PR information?

FREQUENTLY ASKED QUESTIONS

How quickly will my order arrive?

From where will my order be shipped?

What should I do if I've placed an order incorrectly?

What if I haven’t received my order?

What if my shipping indicates 'delivered,' but I haven't received it?

What if my shipment is lost in transit?

Can I change the order date of my shipment after my initial order?

Available Payment Methods

What is your return policy?

Can I cancel my order after it has been placed?

What should I do if I receive a damaged item?

RETURNS & CANCELLATIONS

Are your remedies all natural?

What are the detox ingredients?

How do I take detox?

Who should use detox?

How does it work?

What is detox?

Are your products FDA approved?

Who regulates your products?

Are your products regulated?

Where do you source and manufacture your products?

Who should take Something® for Liver Health?

Who should take Something® for a Liver Reset?

Who is the Fatty Liver Protocol for?

How do I use the Fatty Liver Protocol and why are two products combined?

When will I start feeling effects from the Fatty Liver Protocol?

When will I start feeling effects with Something for a Detox Week?

When will I start feeling effects with Something for a Liver Reset?

When will I start feeling effects with Something for Liver Health?

PRODUCTS & INGREDIENTS

How do I log in and manage my subscription?

Do you offer one-time purchases?

Can I swap the products within my subscription?

Can I change the frequency of my shipments after my initial order?

How do I become a subscriber?

How do I cancel my subscription?

Can I use additional discounts on my subscription orders?

What if I need to take a break?

What happens if my payment fails?

SUBSCRIPTION MANAGEMENT

Can I combine different products?

Can I take your products while I am pregnant or breastfeeding?

Can I use your remedies if I’m on other medications?

Why do you use glass ampoules?

How do you open the ampoule?

Can i have an occasional drink during the detox?

HEALTH & SAFETY

Get in touch!

Collaboration enquiry

When will you respond to my enquiry?

CONTACT & PARTNERSHIP

How are duties and taxes handled?Updated 11 days ago