ORDER + DELIVERY

What if I haven’t received my order?

If your order hasn’t arrived within the expected timeframe, please verify your tracking information and contact us for help.

How quickly will my order arrive?

Upon shipment of your order, you'll receive an email notification with tracking details. Standard shipping takes up to 4 business days for processing and 3-7 days for delivery.

From where will my order be shipped?

Orders in the US are fulfilled from our domestic centers, European orders from our Portugal center, and UK orders from our dedicated UK center.

What should I do if I've placed an order incorrectly?

Please contact our customer support immediately with your order details so we can help resolve the issue.

What is the estimated delivery time for my order?

Standard processing is up to 4 business days, with a delivery window of 3-7 business days.

What if I haven't received my order?

If you haven’t received your order within the estimated delivery window, please review your tracking details and contact our support team for assistance.

What if my shipping indicates 'delivered,' but I haven't received it?

Verify with neighbors and around your property; if still missing, please get in touch with us.

What if my shipment is lost in transit?

Contact our support team with your tracking details if your shipment is lost.

How are duties and taxes handled?

Duties and taxes are calculated at checkout and may vary for international orders.

Can I change the frequency of my shipment after my initial order?

Yes, you can adjust the frequency of your shipments through your account portal. Please make sure to update your settings well in advance of your next scheduled delivery.