SUBSCRIPTION MANAGEMENT
Subscription terms
Since March, we are proud to say we are a subscription-based company, because we truly believe consistency is the key with our products. To keep you on track, we deliver every month to your doorstep. Our subscriptions are designed to be flexible and
How do I log in and manage my subscription?
Since March, we are proud to say we are a subscription-based company, because we truly believe consistency is the key with our products. To keep you on track, we deliver every month to your doorstep. Log in to your account portal using your email add
Do you offer one-time purchases?
We recently changed to a full subscription-only brand, so almost all of our products are set up as a monthly subscription at checkout — giving you the consistency that makes our products work best. The two exceptions are 'Something for Drinking' and
Can I swap the products within my subscription?
Yes! You can swap, add, or remove products in your subscription anytime through your account portal. Log in, select the subscription you want to modify, and choose ‘SWAP or ADD’ to make your changes. Just be sure to update at least 3 days before your
Can I change the frequency of my shipments after my initial order?
By default, your subscription order will be delivered every 30 days. Once logged into your account portal, scroll down to view the options: - Get order now- Delay order- Edit productsMore: - Pause / Unpause- Apply discount code- Cancel subscription H
How do I become a subscriber?
Great that you're ready to make Biocol Labs part of your routine! We're a subscription-only brand, so all orders are set up as a default monthly subscription at checkout. Simply add your chosen products and the correct supply amount to your cart, the
How do I cancel my subscription?
To cancel your subscription, log into your Member account portal and follow the cancellation instructions. Cancellation must be requested at least 7 days before your next delivery. Once approved, your subscription will be canceled and any...
Can I use additional discounts on my subscription orders?
Additional discounts may apply to subscription orders depending on current promotions. Except for product review discounts, coupon codes are valid only on the first subscription order. We also run several large sales each year where extra discounts m
What if I need to take a break?
With our flexible subscription, members can pause for 60 or 120 days or skip a month at any time from within the subscription account portal. You can also gift a month of your subscribed products to a friend or family member by selecting “skip next o
What happens if my payment fails?
If your payment fails, don’t worry, the system will automatically retry the charge after a short period. You’ll also receive an email notification so you can update your payment details in your account portal. Once your payment is successful, your or