SUBSCRIPTION MANAGEMENT
Subscription terms
Our subscriptions are designed to be flexible and easy to manage. You’ll be billed automatically each month, and your order will renew unless you decide to cancel. You can skip, modify, or cancel your subscription anytime through your account portal.
How do I log in and manage my subscription?
Log in to your account portal using your email address. You’ll receive a 4-digit passwordless login code by email (and by text if registered). Once logged in, you can manage your subscriptions, view past orders, and update your personal or payment de
Can I swap the products within my subscription?
Yes! You can swap, add, or remove products in your subscription anytime through your account portal. Log in, select the subscription you want to modify, and choose ‘Edit Products’ to make your changes. Just be sure to update at least 3 days before yo
Can I change the frequency of my shipments after my initial order?
By default, your subscription order will be delivered every 30 days. Once logged into your account portal, scroll down to view the options: - Get order now- Delay order- Edit productsMore: - Pause / Unpause- Apply discount code- Cancel subscription H
How do I become a subscriber?
We’re thrilled that you’re interested in joining our subscription program! To set up your subscription, simply add the products you’d like to your cart by selecting the “Subscribe & Save” option on the product page, then complete the checkout. Once y
How do I cancel my subscription?
To cancel your subscription, log into your Member account portal and follow the cancellation instructions. Cancellation must be requested at least 7 days before your next delivery. Once approved, your subscription will be canceled and any...
Can I use additional discounts on my subscription orders?
Additional discounts may apply to subscription orders depending on current promotions. Except for product review discounts, coupon codes are valid only on the first subscription order. We also run several large sales each year where extra discounts m
What if I need to take a break?
With our flexible subscription, members can pause, swap, skip or remove products at any time from within the subscription account portal. You can also gift a month of your subscribed products to a friend or family member by selecting “skip next order
What happens if my payment fails?
If your payment fails, don’t worry, the system will automatically retry the charge after a short period. You’ll also receive an email notification so you can update your payment details in your account portal. Once your payment is successful, your or