SUBSCRIPTION MANAGEMENT

Subscription terms

We are proud to say we are a subscription-based company, because we truly believe consistency is the key with our products. To keep you on track, we deliver every month to your doorstep. Our Monthly subscriptions are designed to be flexible and easy

What are the different subscription plans?

We offer three subscription plans, designed to support your health journey and help you stay consistent with our products. All our plans are designed to make consistency easier and support you throughout your health journey. Once you're on a flexible

How do I log in and manage my subscription?

Since March, we are proud to say we are a subscription-based company, because we truly believe consistency is the key with our products. To keep you on track, we deliver every month to your doorstep. Log in to your account portal using your email add

Do you offer one-time purchases?

No, We recently changed to a full subscription-only brand, so almost all of our products are set up as a monthly subscription at checkout, giving you the consistency that makes our products work best. The two exceptions are 'Something for Drinking' a

Can I change the frequency of my shipments after my initial order?

By default, your subscription order will be delivered every 30 days. Once logged into your account portal, you have the option to:- Skip - for 30 days- Pause - for 60 days. Or. - Get now - select the date you want to receive your next order.Here you

How do I become a subscriber?

Great that you're ready to make Biocol Labs part of your routine! We're a subscription-only brand, so all orders are set up as a default monthly subscription at checkout.

Simply add your chosen products and the correct supply amount to your

How do I cancel my subscription?

To cancel your subscription, log into your Member account portal and follow the cancellation instructions. Cancellation must be requested at least 7 days before your next delivery. Once approved, your subscription will be canceled and any...

Can I use additional discounts on my subscription orders?

Additional discounts may apply to subscription orders depending on current promotions. Except for product review discounts, coupon codes are valid only on the first subscription order. We also run several large sales each year where extra discounts m

What if I need to take a break?

With our flexible monthly subscription, members can pause for 60 days or skip a month at any time from within the subscription account portal. You can also gift a month of your subscribed products to a friend or family member by selecting “skip next

What happens if my payment fails?

If your payment fails, don’t worry, the system will automatically retry the charge after a short period. You’ll also receive an email notification so you can update your payment details in your account portal. Once your payment is successful, your or