How do I cancel my subscription?Updated 9 days ago

We're sorry to hear you're thinking of canceling, but we understand plans and needs can change.

How to cancel your subscription:

1. Log in to your account at https://biocollabs.com/a/account/login — no password needed, just your email.
2. Go to your subscription page.
3. Scroll down and click "Go to cancellation page."
4. Complete the short questionnaire and confirm your cancellation.
5. You will receive a confirmation email — please keep this for your records.

Not ready to stop completely? You can also skip a delivery, pause for 60–120 days, swap products, or update your address — all without canceling or losing your subscription benefits.

Please note that cancellations must be made at least 3 days before your next scheduled delivery to take effect. Once processed, your subscription will be canceled and any applicable refund will be issued within 10 business days.