We offer a money-back guarantee on eligible products. Refer to our refund policy for specific details and conditions.

Do you offer a money-back guarantee?

Our customer support team typically responds to enquiries within 24-48 hours during business days.

When will you respond to my enquiry?

You can contact our Customer Support team via email at hello@biocollabs.com or by submitting a request through our website.

How do I get in touch with Customer Support?

For Wholesale or PR inquiries, please reach out to our dedicated team using the contact information provided on our website.

Who can I contact for Wholesale or PR information?

Biocol Labs Support

FREQUENTLY ASKED QUESTIONS

What if I haven’t received my order?

How quickly will my order arrive?

From where will my order be shipped?

What should I do if I've placed an order incorrectly?

What is the estimated delivery time for my order?

What if I haven't received my order?

What if my shipping indicates 'delivered,' but I haven't received it?

What if my shipment is lost in transit?

How are duties and taxes handled?

Can I change the frequency of my shipment after my initial order?

ORDER + DELIVERY

What is your return policy?

What is the process for canceling my order?

What should I do if I receive a damaged item?

RETURNS

What are the detox ingredients?

How do I take detox?

Who should use detox?

How does it work?

What is detox?

What is Tiredness?

Are your products FDA approved?

Who regulates your products?

Are your products regulated?

Where do you source and manufacture your products?

Are your remedies all natural?

PRODUCT BREAKDOWN

Can I change the frequency of my shipments after my initial order?

Can I swap the products within my subscription?

Subscription terms

How do I create a subscription?

How do I cancel my subscription?

Can I use additional discounts on my subscription orders?

Can the products within my subscription vary?

How do I log in and manage my subscription?

SUBSCRIPTION

Can I combine different products?

Can I take your products while I am pregnant or breastfeeding?

Can I use your remedies if I’m on other medications?

Why do you use glass ampules?

How do you open the ampule?

HEALTH & SAFETY

Get in touch!

Collaboration enquiry

CONTACT US