Biocol Labs Support

Our products are regulated according to local and international guidelines. Additional details can be found on our website.

Who regulates your products?

PRODUCT BREAKDOWN

Do you offer a money-back guarantee?

When will you respond to my enquiry?

How do I get in touch with Customer Support?

Who can I contact for Wholesale or PR information?

FREQUENTLY ASKED QUESTIONS

What if I haven’t received my order?

How quickly will my order arrive?

From where will my order be shipped?

What should I do if I've placed an order incorrectly?

What is the estimated delivery time for my order?

What if I haven't received my order?

What if my shipping indicates 'delivered,' but I haven't received it?

What if my shipment is lost in transit?

How are duties and taxes handled?

Can I change the frequency of my shipment after my initial order?

ORDER + DELIVERY

What is your return policy?

What is the process for canceling my order?

What should I do if I receive a damaged item?

RETURNS

What are the detox ingredients?

How do I take detox?

Who should use detox?

How does it work?

What is detox?

What is Tiredness?

Are your products FDA approved?

Are your products regulated?

Where do you source and manufacture your products?

Are your remedies all natural?

Can I change the frequency of my shipments after my initial order?

Can I swap the products within my subscription?

Subscription terms

How do I create a subscription?

How do I cancel my subscription?

Can I use additional discounts on my subscription orders?

Can the products within my subscription vary?

How do I log in and manage my subscription?

SUBSCRIPTION

Can I combine different products?

Can I take your products while I am pregnant or breastfeeding?

Can I use your remedies if I’m on other medications?

Why do you use glass ampules?

How do you open the ampule?

HEALTH & SAFETY

Get in touch!

Collaboration enquiry

CONTACT US

Who regulates your products?Updated a month ago