Biocol Labs Support

<p><style type="text/css" id="isPasted"></style><span data-sheets-root="1">We&#x2019;re really sorry if your order arrived damaged, that&#x2019;s not the experience we want for you. Please take a few clear photos of the product and packaging, then email our support team at hello@biocollabs.com with your order number and the photos attached. This allows us to file a claim with the shipping carrier. Once reviewed, we&#x2019;ll arrange a replacement or refund right away.</span></p>

Document the damage and contact our support team to arrange for a replacement or refund.

What should I do if I receive a damaged item?

RETURNS & CANCELLATIONS

Subscription terms

Do you offer a money-back guarantee?

How do I get in touch with Customer Support?

Who can I contact for Wholesale or PR information?

FREQUENTLY ASKED QUESTIONS

How quickly will my order arrive?

From where will my order be shipped?

What should I do if I've placed an order incorrectly?

What if I haven’t received my order?

What if my shipping indicates 'delivered,' but I haven't received it?

What if my shipment is lost in transit?

How are duties and taxes handled?

Can I change the order date of my shipment after my initial order?

ORDERS & DELIVERY

What is your return policy?

Can I cancel my order after it has been placed?

Are your remedies all natural?

What are the detox ingredients?

How do I take detox?

Who should use detox?

How does it work?

What is detox?

Are your products FDA approved?

Who regulates your products?

Are your products regulated?

Where do you source and manufacture your products?

Who should take Something® for Liver Health?

Who should take Something® for a Liver Reset?

When will I start feeling effects with Something for a Liver Reset?

When will I start feeling effects with Something for Liver Health?

When will I start feeling effects with Something for a Detox Week?

PRODUCTS & INGREDIENTS

How do I log in and manage my subscription?

Can I swap the products within my subscription?

Can I change the frequency of my shipments after my initial order?

How do I become a subscriber?

How do I cancel my subscription?

Can I use additional discounts on my subscription orders?

What if I need to take a break?

What happens if my payment fails?

SUBSCRIPTION MANAGEMENT

Can I combine different products?

Can I take your products while I am pregnant or breastfeeding?

Can I use your remedies if I’m on other medications?

Why do you use glass ampoules?

How do you open the ampoule?

Can i have an occasional drink during the detox?

HEALTH & SAFETY

Get in touch!

Collaboration enquiry

When will you respond to my enquiry?

CONTACT & PARTNERSHIP

What should I do if I receive a damaged item?Updated a month ago