Biocol Labs Support logo
Biocol Labs Support logo

All articles

Can I cancel my order after it has been placed?Updated a month ago

You can submit a cancellation request at any time. We can only approve cancellations if the order has not yet been fulfilled. If fulfillment has already started or a tracking number has been issued, the order can no longer be canceled. However, we’ll do our best to stop it before dispatch if possible.<br><span data-sheets-root="1"><br>For subscription orders, any changes or cancellations must be made at least 3 days before your next scheduled delivery. You can manage this directly through your&#xA0;</span><span data-sheets-root="1"><a href="http://biocollabs.com/account" target="_blank" rel="noopener noreferrer">customer portal&#xA0;</a></span><span data-sheets-root="1">or contact us at [email protected] with your order details.</span></p>

Was this article helpful?
Yes
No