Can I cancel my order after it has been placed?Updated 18 days ago

You can submit a cancellation request at any time. We can only approve cancellations if the order has not yet been fulfilled. If fulfillment has already started or a tracking number has been issued, the order can no longer be canceled. However, we’ll do our best to stop it before dispatch if possible.<br><span data-sheets-root="1"><br>For subscription orders, any changes or cancellations must be made at least 3 days before your next scheduled delivery. You can manage this directly through your&#xA0;</span><span data-sheets-root="1"><a href="https://biocollabs.com/a/account/login" target="_blank" rel="noopener noreferrer">customer portal</a>&#xA0;</span><span data-sheets-root="1">or contact us at [email protected] with your order details.</span><br><br></p><div data-find-provider-scope id="isPasted"><div data-sizer-excess="0"><div data-index="21" data-last-message="true"><div tabindex="0"><div data-test-render-count="1"><div data-is-streaming="false"><p><strong>On a 3- or 6-Month Commitment Plan?</strong> These plans are structured to be followed consistently for the full term you selected, so skip, pause, and cancel become available once that term ends,<br>&#xA0;<br>This is part of what makes the special discounted price possible. Once your term is complete, your subscription automatically continues as a flexible monthly plan that you can adjust or cancel at any time.</p></div><div data-message-action-bar><br></div></div></div></div></div></div><p><br></p>